Refund policy
When we give you your money back for the pass, and how to ask for it. No small print.
Last updated: October 2026
Contents
Fourteen days to change your mind
If the pass is not for you, we refund you in full within fourteen days of payment, no questions asked, even if you have already started the course.
It covers the lifetime pass and the first payment of the monthly pass. Once refunded, the pass closes at that moment. Your progress and the free lessons stay where they are.
Monthly pass renewals
Monthly renewals are not refunded. Cancel the monthly pass whenever you like from Settings, under "Manage subscription", and you keep it until the end of the month you already paid for, with no further charges.
If you were charged for a renewal after cancelling, or charged twice by mistake, we refund that charge in full.
If something does not work
After the fourteen days you still have the legal guarantee for digital content: if the course does not work as described and we cannot fix it, you are entitled to a price reduction or your money back, as the law provides.
How to ask
Write to hello@pokeo.app from your account email, or use the link in the receipt Creem emailed you, which takes you to your order in its customer portal (you can also write to Creem at support@creem.io). Within those fourteen days you do not need to give a reason. We usually reply within one or two working days.
The refund is made by Creem, the merchant of record for the pass, to the same method you paid with. When it shows up in your account depends on your bank: it usually takes five to ten days.
Your legal rights
These fourteen days are the right of withdrawal the law gives you: we do not ask you to give it up, and this policy takes away no other right.
As merchant of record, Creem also applies its buyer terms (creem.io/buyer-terms).
For any question about a refund, write to hello@pokeo.app.